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Account Manager / Senior Account Manager

Accounts
•
Singapore
Role Overview

We’re looking for an Account Manager or Senior Account Manager who enjoys building strong client partnerships and delivering thoughtful, social-first work across platforms, influencers, and integrated digital campaigns.

You’ll be consultative, organised, and confident navigating conversations around social strategy, KOL ecosystems, and campaign performance. Strong familiarity with the Singapore market is important, with regional exposure seen as a bonus.

At Gloo, account management goes beyond servicing. It’s about trust, clarity, problem-solving, and helping brands show up meaningfully in culture.

Key Responsibilities
  • Partner closely with the Account Director to consult clients on social-first and integrated digital strategies
  • Manage day-to-day client relationships with professionalism, empathy, and accountability
  • Lead and mentor junior members of the accounts team
  • Collaborate with Designers, Copywriters, Strategists, and Developers to bring ideas to life
  • Plan, execute, monitor, and optimise social media campaigns against defined business objectives
  • Manage influencer engagement, media activations, and campaign rollouts end-to-end
  • Track budgets closely and ensure efficient, transparent use of spend
  • Analyse campaign performance and translate data into clear insights and recommendations
  • Prepare monthly, quarterly, and post-campaign reports and audits
  • Support digital ad operations including asset reviews, tagging, integrations, and partner coordination
  • Project-manage multiple workstreams to ensure quality, timelines, and expectations are met
  • Support business development through presentations, proposals, and strategic input where required
  • Stay up to date on Gloo’s capabilities, services, and the evolving digital and social landscape
  • Identify opportunities to grow existing client relationships through upselling and renewals
  • Event and media activation experience is a bonus
    • Qualifications & Expectations
  • Strong written and verbal communication skills in English
  • Minimum 5 years of experience in advertising, communications, or digital marketing
  • Agency experience strongly preferred
  • Solid experience in:
    • Account servicing and client management
    • Social media and paid social advertising
    • Influencer and KOL engagement
    • Campaign coordination and delivery
    • Presentations and stakeholder management
  • Able to manage multiple priorities with a calm, solutions-oriented mindset
    ‍
    For Senior Account Manager candidates, we’ll expect deeper strategic confidence, stronger client leadership, and experience managing more complex accounts.
    • What We Offer
    About the Hiring Company

    Gloo is an award-winning, Singapore-based agency known for building social currency for ambitious brands across the region. We specialise in health, wellness, beauty, and lifestyle, partnering with brands that want to show up meaningfully in culture and connect with audiences in more human, relevant ways.

    We’re social-first, creatively led, and deeply invested in understanding how people think, feel, and behave. Our work blends strategy, creativity, and cultural insight to help brands earn attention, not interrupt it.

    What you can expect at Gloo:

    • The opportunity to work on culturally relevant, high-impact campaigns
    • A collaborative and supportive environment that values ownership and growth
    • Coaching and mentorship from award-winning marketers
    • Competitive remuneration and access to modern tools and hardware
    • Hybrid work arrangement for Singapore-based roles (3 days in-office)
    • Annual overseas team offsite for full-time employees
    • A flat structure where your voice matters and you can be an agent for change
    Location
    Singapore
    Department
    Accounts
    Employment Type
    Full-time
    Hiring Manager
    Michelle Tan
    Client Services Lead